In 2004, Muthuselvi applied for a ration card and was demanded a bribe. She dropped her efforts and did not obtain a Ration Card for the last 12 years due to fear of bribery. When she applied for it again this year they asked her for Rs.2000 as the bribe. That's when she approached 5th Pillar. We helped her file an Right to Information Act [RTI] petition on 26.07.2016 to the PIO of Civil Supplies and Consumer Protection Department. To her wonderment, officials turned up in 23 days to deliver the Ration Card. The news came as a relief to the family that had waited a decade.